Frequently Asked Questions

Penguin Questions

Is it safe to order with To-Do's?

Yes. We have made data security a top priority. When a purchase is made or when personal information is provided to us, we use Secure Sockets Layer (SSL) technology to ensure that your information is encrypted. This means that no one else can read it as it is being transmitted over the internet. SSL is regarded as the industry standard among encryption technologies. It is among the best software available today for secure e-commerce transactions.

What forms of payment does To-Do's accept?

We accept Visa, MasterCard, Discover, American Express and Paypal.

Does To-Do's accept purchase orders or COD orders?

No we do not accept purchase orders or COD orders.

Can I have my order shipped outside of the country?

No we do not ship outside of the United States.

How much is shipping?

Shipping cost is a flat $16.99 no matter how many cases you order.  Please visit the "Shipping Policy" page if you have other questions regarding shipping. 

How can I get free shipping on my order?

Orders with a subtotal of $400.00 or more qualify for FREE shipping.

Will I be charged sales tax on my order?

Orders shipped within the state of Illinois will be charged sales tax on merchandise subtotal at 7.1%. If you are shipping your order to any other state no sales tax will be charged.

How long will my order take to arrive?

We process all orders within 3-4 business days, and your order will generally arrive within 6 business days after date of shipment.

What if I need my order faster?

If you need your order faster, we may be able to help you.  Please feel free to call us at (618) 656-8899 with the date you need your order so that we can try to accomodate you.  Shipping costs will, of course, be different and include Rush Charges.  

How do I make changes to or cancel my web order?

We know you need your party supplies in a timely fashion, we understand! Our goal is to ship your Internet order as soon as possible once it has been submitted, for this reason we are unable to cancel or modify an Internet order once it has been submitted. PLEASE double check your shipping address, contact information, order and payment information before submitting your order. 

How can I receive e-mail updates?

E-mail us at CustomerSupport@ToDosBulkPartySupplies.com or call us at (618)656-8899 to request to be put on our e-mail list to receive information about new products, sales items, updates, coupons and more.

Does To-Do's sell or give out my private information?

No. We do not give, sell or release any of your personal information including but not limited to your name, address, phone number, e-mail or credit card information.

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I have a question that is not covered on this page, how can I get an answer to my question?

To get an answer to a question we have not covered on this page please e-mail us at CustomerSupport@ToDosBulkPartySupplies.com or call us at (618) 656-8899.

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